Support Policy Page
At Shilpohub, we prioritize customer satisfaction by offering reliable support services. This Support Policy outlines the assistance we provide and how you can reach us for any inquiries or issues.
Customer Support Availability
Our support team is available [Insert Working Hours] (excluding holidays).
You can reach us via email, phone, or live chat for any queries.
Types of Support Offered
We offer assistance for:
Order-related inquiries (status, tracking, modifications).
Product-related questions and recommendations.
Return, refund, and exchange support.
Technical assistance for website navigation and account access.
Response Time
We aim to respond to all inquiries within [X] business hours.
Complex issues may take longer, but we will keep you updated.
How to Contact Us
Email: [Your Email]
Phone: [Your Contact Number]
Live Chat: Available on our website during working hours.
Escalation Process
If your issue is not resolved to your satisfaction, you can escalate your concern by requesting to speak with a senior representative.
Updates to Support Policy
We may update this policy to improve our support services. Changes will be communicated through our website.
For any assistance, please feel free to contact us. Shilpohub is committed to providing you with the best customer service experience!
